DORISSA W.
DM Appointment Setter | Lead Generation Specialist | Client Relationship Manager
PROFESSIONAL SUMMARY
I am a results-driven Appointment Setter with over 10 years in customer-facing roles, 3 years in marketing, and
2 years in sales. I specialize in prospecting, lead nurturing, and converting conversations into booked
appointments. With a proven track record in community management, inbox monitoring, and relationship-
based outreach, I understand how to engage prospects, build trust, and move them through the pipeline. In my
opinion, communication is key—and my approach is designed to create genuine connections that lead to real
business results.
PROFESSIONAL EXPERIENCE
Appointment Setter & Automation Specialist 2025 – Present
Kingdom Creatives AI
• Manage inbox monitoring, comment responses, and direct message engagement to identify and nurture
qualified leads
• Implement automated follow-up sequences integrated with CRM systems to ensure no lead falls through
the cracks
• Coordinate appointment scheduling across multiple platforms while maintaining organized calendar
management
• Build AI-powered appointment setting workflows that streamline lead capture and booking processes
• Maintain consistent, on-brand communication to build trust and move prospects toward booked calls
Business Account Executive Jul 2023 – Sep 2023
In-Telecom | Gonzales, LA
• Prospected and acquired new business clients through territory-based outreach and relationship building
• Presented and demonstrated product value aligned with client needs to secure appointments and close
sales
• Documented and tracked all sales activities in CRM pipeline ensuring data accuracy and timely follow-up
• Increased customer satisfaction by establishing long-lasting relationships through consistent
communication
Social Media Sales Specialist & Appointment Setter Jun 2021 – Dec 2021
Organically White | Remote
• Set appointments and managed community engagement through proactive social media account
management
• Responded to inbound messages and comments to qualify and nurture leads through the sales pipeline
• Tracked appointments, follow-ups, and retention metrics to optimize conversion rates and booking ratios
• Followed up with clients to maintain relationships and identify upsell/cross-sell opportunities
• Developed key outreach strategies to increase qualified lead generation through relationship-based
engagement
Marketing Specialist & Client Success Manager Apr 2021 – Oct 2022
Pacship Inc. | Tracy, CA
• Managed client accounts using CRM software and email marketing tools to onboard and retain
customers
• Executed strategic follow-up campaigns to nurture leads and drive appointment bookings
• Supported upsell and downsell strategies through consistent client communication and touchpoints
• Increased customer satisfaction and retention through market analysis and proactive relationship
management
EDUCATION
Master of Arts in Educational Administration Grand Canyon University | Phoenix, AZ
CERTIFICATIONS & TRAINING
June 2020
• AI Certified Consultant – AI Innovision (January 2026)
• AI Automation & Agentic AI Certificate – Louisiana State University (January 2026)
• Tech Sales & Customer Success Certificate – Uvaro Inc. (2023)
In Progress:
• AI Consulting Certificate – U.S. Institute of Diplomacy & Human Rights
• GoHighLevel Certified Admin
• Industry Rockstars AI Agency Accelerator (3 Certifications)
TECHNICAL PROFICIENCIES
CRM & Scheduling: GoHighLevel, Calendly, Google Calendar, CRM Pipeline Management
Communication: Slack, Zoom, Vidyard, Email Marketing Platforms, Social Media DMs
Automation: Make.com, n8n, AI-Powered Follow-Up Systems, No-Code Workflow Platforms
PROFESSIONAL PHILOSOPHY
Relationship-First | Results-Driven | Follow-Through Focused
I help businesses fill their calendars by building genuine connections with prospects and ensuring every lead
receives timely, personalized follow-up that moves them toward a booked appointmen