Highly detail-oriented data entry and administrative professional with 13 years of experience maintaining
accurate, high-volume electronic records in regulated healthcare environments. Expert in entering,verifying, auditing, and updating sensitive patient and operational data across multiple systems with exceptional accuracy and consistency. Proven track record of meeting strict deadlines, resolving data discrepancies, and safeguarding confidential information in full compliance with federal, VHA, and HIPAA. standards. Recognized for reliability, precision, and efficiency in fast-paced, quality-driven settings..
Authorized to work in the US for any employer
Work Experience
Advanced Medical Support Assistant (GS-6)
San Diego VA Medical Center-San Diego, CA
May 2024 to November 2025
• Managed and coordinated all aspects of the referral process for a busy medical practice
• Communicated with patients, healthcare providers, and insurance companies to obtain necessary
information for referrals
• Ensured timely submission of referral requests to specialists or other healthcare facilities
• Maintained accurate and organized referral documentation in electronic health record system
• Provided education and support to patients regarding their referral appointments, including scheduling,
transportation arrangements, and pre-visit instructions
Advanced Medical Support Assistant
Manchester VA-Manchester, NH
January 2022 to December 2022
• 40 Hour work week
• Includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers,
to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to
electronic orders, consults, and other elements in the electronic medical record and medical systems.
• Responsible for maintaining/scheduling appointments, including interpreting and verifying provider
orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party
• Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the
work to meet team and patient needs.
• Provides information regarding clinic and hospital policies, procedures, and locations to patients, family
members, and staff.
• Maintains patient's confidential records, copies, and file documentation.
• Analyzes situations to determine what decisions can be made.
Sr. Lead Scheduler
Ochsner Health System-Kenner, LA
August 2015 to June 2021
• 40 Hr work week
• Answer phone calls to our dedicated scheduling line and book appointments for consultations, surgeries
and follow-up visits
• Management of scheduling call center
• Perform audits for Scheduling/Outpatient Diagnostic departments
• Coordinate schedules with surgeons, nurses and other health care professionals
• Improved quality processes for increased efficiency and effectiveness
• Supervised production planning while using appropriate tools and analysis for smooth production output
Cell Trak Coordinator
St Catherine's Hospice-Laplace, LA
June 2015 to August 2015
40 Hr work week
• Coordinate hospice aide schedule, Input data of new and existing Patients/Clients, Intake of referrals for
processing, input and export client visits for payment in ASI software, faxing of prescriptions for patients
as needed
• Developed team communications and information for staff meetings
• Managed and archived quality documentation and participated in internal and external quality audits
• Developed, updated and maintained database of existing and potential customers in ASI software.
• Established and maintained productive working relationships with staff to resolve operational difficulties
and to promote interdisciplinary, collaborative approach to customer service provision
Appointment Scheduler/Front Desk Registration
Southern Orthopedic Specialists-New Orleans, LA
August 2010 to June 2015
40 Hr work week
• Greet patients, register new incoming patients, use of Phoenix Ortho software, verification of insurance,
collection of copays and surgery deposits, assist patients to rooms and x-ray as necessary, scheduling
of office appointments, as well as post op and physical therapy appointments
• Established administrative work procedures to track staff's daily tasks
• Successfully completed special projects to exceed goals of both scheduling department and overall
organization
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond
quickly to business and customer requirements
Substitute Teacher
St. Charles Parish School System-Luling, LA
February 2010 to August 2010
40 Hr work week
• Fill in when and where needed for full time teachers in the district
• Prepare and execute lesson plans to students
• Assure the safety and learning experience for all students
• Enhanced student learning by optimizing wide range of instructional approaches and innovative
classroom activities
• Set up lesson materials, bulletin board displays and demonstrations
• Developed and implemented classroom routines to address varying student needs
• Collaborated with teaching staff to devise and implement coordinated educational strategies and
student support networks
Education
Tefl and Tesol Certification (Online course)
INTERNATIONAL TEFL TESOL-Remote
January 2026 to January 2026
Medical Assisting (Vocational Education and Training)
Eastern College of Health Vocations-New Orleans, LA
March 1998 to October 1998
Skills
Public relations Filing Computer operation Attention to detail Microsoft Excel
Medical office experience English Scheduling software Customer service Medical
scheduling Adaptability Medical terminology Phone etiquette Clear verbal
communication Typing Analysis skills Teamwork Client interaction via phone calls
Front desk Microsoft Teams Contract management - Contract management experience
(6–10 years) Data entry Presentation skills Organizational skills Appointment
scheduling Phone communication Friendly demeanor Leadership Technical
Proficiency Training & development Public health program planning Microsoft
Outlook